Agent Announcements
How to configure agent announcements
Contact Centre
Articles explaining how to use Contact Centre queue & supervisor/agent features.
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Contact Centre Reporting
This article provides an overview of Contact Centre reports -
Barge, Whisper, Listen
How to use the Barge, Whisper and Listen features -
Prioritise Calls Waiting in Queues
Learn how a Call Center agent can prioritise queue calls. -
Analytics (Wall Board)
Analytics (also known as a ‘Wall Board’) allows you to manage, share, and customise Queue/Agent statistics dashboards in one convenient...