Call forwarding can be used to redirect both internal calls received from colleagues and external inbound calls to another destination. The destination receiving the call can be configured to be either another extension on Cross Connect, or an external telephone number.
The most frequently used method of call forwarding is the “Always” method, this takes every single call no matter the circumstance and forwards the call to the new destination.
Activating Forward Always
Setting the Forwarding Destination
To setup the destination for call forwarding dial *73 followed by the number to forward calls to. For example to forward the calls to extension 1000, dial *731000 from your device.
A system prompt will confirm the destination is set.
A system prompt will confirm the destination is set.
Enabling Call Forwarding
To activate call forwarding dial *71
A system prompt will be heard confirming the number of the destination that calls will be forwarded to.
A system prompt will be heard confirming the number of the destination that calls will be forwarded to.
Disabling Call Forwarding
To disable call forwarding dial *72
A system prompt will be heard confirming the forwarding has been disabled.
A system prompt will be heard confirming the forwarding has been disabled.
As well as the “Always” method, call forwarding can be applied in the following scenarios:
- On Active: ????
- When Busy: Forward the call if the device is busy, i.e., DND or the handset has run out of call waiting capacity.
- When Unanswered: Forward the call after the ring time timeout has been set
- When offline: Forward the call if there are no registered devices available (Handy for disaster recovery!)
These methods of call forwarding can be configured via Answering Rules, see the article on answering rules for further information