Home
Administration
Admin Portal

Admin Portal

Articles containing setup guides and system explanations for the Cross Connect admin portal.

Enable Call Recording Transcription and Sentiment Analysis

How to enable Call Transcription and Sentiment Analysis for a user
How to Record User Calls

This article shows how to enable Call Recording for a User
How To Record All Calls to a Specific Call Queue

The recording of calls can be done on a per User AND per Device basis. Since a queue belongs to...

Prev