The Presence window provides a quick way to check the availability of your co-workers. This is done via their Cross Connect extension status (BLF-Busy Lamp Field) or, if enabled, via a blended combination of Cross Connect extension status and Microsoft Teams Availability status.
In either Tray mode or AppBar mode, the Presence window can be re-sized and docked to the right or left edge of the screen using the dock “pin” icon.
Presence with Cross Connect BLF
Presence with Teams Availability
Cross Connect Extension status (BLF)
The user extension status is indicated by a mixture of icon colour and status text:
User Availability status
Depending on configuration co-worker availability is displayed as a combination of Cross Connect extension status and Microsoft Teams user Availability status, indicated by a mixture of icon colour and status text:
NOTE: An active call via the Cross Connect extension will take precedence over Teams Availability status.
Contact Sorting
Co-workers in the Presence windows can be organized by the Cross Connect configured Department, Location or Group, or to display contacts as a single alphabetically ordered list of co-workers, select None.
If preferred, contacts can be sorted by Telephone number instead of Name order:
Contact Search
The Search bar at the top of the Presence contact list will display items in the main presence window that match a search for either First name, Last name, Telephone number or even Teams Availability status (if enabled).
NOTE: The search includes ALL items found in the Cross Connect “Users” directory, whether they are visible in the Presence window co-worker list or not.
Enter 2 or more characters to search the User list.
To cancel the search or start a new search, click the cancel icon:
Slide out menu
Hovering the mouse cursor on a contact will display the slide-out menu offering different actions depending on the current call status:
The “show user” option will open a separate window displaying all contact information available from the Cross Connect user directory:
